Effective Date: 18.03.2025

Thank you for choosing Unbound-IT. Please carefully review our fulfillment, refund, and cancellation policies below:

1. Scope of Services

Unbound-IT offers the following services:

• Website Development and Design
• Digital Marketing and SEO
• Cybersecurity Solutions
• IT Staffing Services
• Cloud Solutions

2. Payment Terms

• Software development projects are billed individually based on the specific requirements of each project.
• Management services are billed monthly.
• Late or missed payments may result in late fees or temporary suspension of services until payments are brought current.

3. Cancellation of Marketing Services

Clients wishing to cancel ongoing marketing services must provide written notice at least 30 days in advance. Services will continue through the notice period, and billing will remain active throughout this timeframe.

4.Cancellation of Management Services

Cancellation of management-related services also requires a written notice of at least 30 days. Clients will continue to receive full management services through this period and will be responsible for all charges incurred until the cancellation takes effect.

5.Development Services

Development projects initiated with Unbound-IT will incur charges based on work completed up to the point of cancellation. If development services are terminated prior to project completion, Unbound-IT reserves the right to invoice for all services rendered to that date.

6.Change Requests

Any changes or modifications to an existing project must be submitted in writing. Such change requests may result in additional charges and require adjustments to the original scope of work, timelines, and costs.

7.Refunds

Refunds for prepaid services will be considered on a case-by-case basis and are subject to management approval. Approved refunds will be processed within 30 days.

8.Project Timelines

Estimated timelines provided for projects are subject to change based on client responsiveness, availability of resources, and approved change requests. Unbound-IT will communicate any anticipated delays promptly.

9.Client Responsibilities

Clients are expected to provide timely feedback, access to necessary resources, and cooperation required to ensure smooth project progression.

10.Intellectual Property

Unbound-IT retains all rights and ownership of intellectual property developed during project execution until final payment has been received. Upon completion and full payment, intellectual property rights transfer to the client as defined in individual agreements.

11.Confidentiality

Unbound-IT agrees to maintain confidentiality regarding sensitive client information and data. Exceptions will be clearly communicated and mutually agreed upon.

12.Liability Limitation

Unbound-IT’s liability shall be limited to the amount paid by the client for the specific services in question. Unbound-IT is not liable for indirect, incidental, or consequential damages.

13.Force Majeure

Unbound-IT shall not be liable for any delays or failures to perform resulting from circumstances beyond its reasonable control, including natural disasters, pandemics, or other emergencies.

14.Dispute Resolution

Any disputes arising under this policy or related to services rendered will first seek resolution through negotiation and mediation. If unresolved, disputes will be settled by arbitration in accordance with the laws of the State of Texas.

15.Governing Law

This policy and all services provided by Unbound-IT are governed exclusively by the laws of the State of Texas.

16.Contact Information

For any questions, clarifications, or notices regarding our policies, please contact our customer support team.

UNBOUND-IT
Email: info@unbound-it.com
Phone: 210-973-4901
Address: 21750 Hardv Oak Blvd Ste 104 #511843 San Antonio TX 78258

By using our services, you acknowledge that you have read, understood, and agreed to this IT Fulfillment Policy​.